When you cancel your DIRECTV service, you may have to send back any equipment that was on loan to you. Failure to do so can result in DirecTV charging you a fee for that equipment.
Fortunately, the return process isn’t difficult. The company provides a shipping kit with a prepaid label that you can use to send the equipment back to them.
Packing
Before sending back your DIRECTV equipment, you must pack it carefully. This includes using the materials that come in the box the new equipment arrived in to help you pack it.
Once you have completed packing your DIRECTV equipment, make sure to attach the return label. This is a prepaid shipping label that will allow you to send it back at no cost to you.
When you are done, drop it off at a post office or FedEx. You can also use a courier service to send it back, but be sure to keep track of it so that you know when the package arrives at DirecTV.
The easiest way to return your DIRECTV equipment is through FedEx or UPS. Just take your equipment and your 9-digit account number to a local FedEx or UPS store. These locations will pack your equipment and ship it to DirecTV for free.
Labeling
Before you drop off your new DIRECTV equipment at the post office, it’s important to make sure that it’s properly labeled. This will help ensure that the company gets the correct equipment back so they can continue providing customers with the best service possible.
For starters, you should be sure to stick on the prepaid shipping label that came with your equipment. It’s one of the most important things you can do when it comes to sending back your DIRECTV equipment and it will make the process easier for them.
Another thing to check is if there is any other label that’s attached to the equipment other than the prepaid one you’re supposed to be using. If so, carefully remove it without damaging the box. This will save you money on a new prepaid return label later down the road.
Dropping Off
You can return DIRECTV equipment after canceling service, upgrading or moving. The process is usually very simple.
You should go to the nearest UPS or FedEx store and drop off your receiver. They will pack it and send it back to DIRECTV for free. You need the nine-digit account number that is on top of your box and a receipt for shipping it back.
Once your equipment is dropped off, you should get a tracking number from the courier company that will prove they got it. This can be helpful if you want to make a claim on your bill or dispute charges.
You should send all your DIRECTV receivers back within 21 days after canceling service or upgrading. This will help you avoid early termination fees and any additional charges on your account.
Tracking
DIRECTV is a satellite pay-TV service, similar to cable TV. Its satellite dishes can pick up channels that are far away from your home, and you can watch international programming if you’re willing to pay a monthly subscription.
Unlike most cable TV providers, DIRECTV uses a set of equipment that includes a receiver dish and a remote control. It also offers a protection plan to protect its dishes from damage.
The company has numerous pricing tiers, each with its own channel lineup. Subscribers choose which ones suit their needs best.
In addition, DIRECTV has an equipment fee that goes up when you add more Genie Minis, DIRECTV Ready TV devices, or receivers to your account. It also charges a $15 monthly advanced receiver service fee, which covers HD and DVR services.
If you’re planning to cancel your DIRECTV subscription, it’s important to follow the company’s timelines and send your equipment back on time. If you don’t, you will owe a DIRECTV equipment return fee of $45-$135 depending on the device you’re returning.
